My $372 Scratched Glasses: A Nightmare of Nonexistent Customer Support! 😤
Let me share a truly terrible online shopping experience, hoping it serves as a cautionary tale for others. I spent $372 on new glasses, only for them to arrive scratched. What followed was an absolute nightmare. I spent two days desperately trying to talk to a human, but the 'bot' kept sending a return label to an email I never received, making me feel utterly helpless and frustrated. After finally reaching someone, they sent the wrong return information. This ineptitude at its finest is why I felt compelled to leave this review and try to get some sense out of customer service – I just wanted to fix an issue that should have been straightforward.
Customer: I am absolutely fuming. I spent $372 on glasses that arrived scratched, and I've been trying for two days to get this resolved. Your bot keeps sending return labels to an email I don't receive, and now that I finally got through, I'm told I was sent the wrong return information! CS Rep: I sincerely apologize for the frustration and inconvenience you've experienced. That sounds incredibly upsetting, and I understand why you're upset. Let me pull up your order and make sure we get the correct return process initiated for your scratched glasses immediately. Customer: Upset is an understatement! I just want to return these scratched glasses and get my money back, or at least an exchange. Can you actually send the correct label to the correct email this time, or tell me exactly what to do? CS Rep: Yes, absolutely. I'm confirming your preferred email address now, and I will personally ensure the correct return label and instructions are sent to you within the next hour. I'll also create a follow-up ticket to track this and ensure you receive it and can process the return without any further issues. Customer: Fine. Just make sure it actually works this time. This whole experience has been a complete waste of my time and money.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of bad products and nonexistent customer support.
From Online Glasses Disaster to Delight: Cinily.net Was a Breath of Fresh Air! ✨
I can't tell you how many times I've wished for the perfect blend of style and optical clarity, especially on those bright, sunny days. Traditional sunglasses just didn't cut it, leaving me either squinting or fumbling with uncomfortable alternatives. But then I found them. The difference is night and day – literally! If you're looking to elevate your vision and style, you've got to experience the comfort and precision of these Custom Myopia Polarized Sunglasses. They offer a stylish retro look with the crystal-clear, glare-free vision I've always dreamed of. Ready to see what you've been missing? I am still fuming over my last online glasses purchase! 😤 I spent $372 on new glasses that arrived scratched, and what followed was an absolute nightmare. Their 'bot' kept sending return labels to an email I never received, leaving me utterly helpless and frustrated. After two days of desperate attempts, I finally reached a human, only for them to send the wrong return information! It was a complete waste of time and money, and the customer service was nonexistent. I genuinely felt like giving up 😭.
After such a terrible experience, I was hesitant to try another online store 🤔. But I desperately needed new glasses, and I decided to give cinily.net a chance, hoping for a better, more straightforward experience. I remembered a friend saying something like, "I love my new glasses. I ordered two pair of comparable glasses, with comparable prices, from 2 different on line companies and blingcharming are so nice. The quality is great! I have progressive lenses and had difficulty with the other pair I bought but blingcharming got it spot on. Thank you!" and that gave me some hope.
To my absolute delight, shopping at cinily.net was a breath of fresh air! From the moment I started browsing, the process was incredibly smooth. They truly offer the best online prescription glasses, and their customer service was actually responsive and helpful – a stark contrast to my previous ordeal. My new Rectangle TR90 Retro Polarized Sun Glasses arrived quickly, perfectly made, and completely scratch-free! ✨ The quality is superb, and they fit perfectly. It felt amazing to finally have a hassle-free experience with an online store. I truly appreciate cinily.net for their excellent products and genuinely helpful support. What a difference! 😃